Refund policy
Returns & Refunds
Full-Priced Items
We want you to love your Donna Donna purchase! If something isn’t quite right, you have 10 days from the date of delivery to request a refund, exchange or store credit, provided your item meets the following conditions:
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The original tag is still attached, and the item is in its original plastic packaging.
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The item has not been worn, washed or altered in any way.
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Your return request has been lodged through your online Donna Donna account or by emailing hello@donnadonna.com.au within 10 days of delivery.
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The item was not purchased as a final sale or clearance item.
If you have any questions, we’re happy to help. Just email us at hello@donnadonna.com.au.
Sale Items
We love a sale! Our sale and clearance items are offered at special prices, so all purchases are considered final. Unfortunately, we cannot offer refunds, returns, exchanges or store credit for change of mind on these items.
If you receive the wrong item or believe your item is faulty, please email us at hello@donnadonna.com.au so we can assist.
Faulty Items
We take great care with quality control to ensure your order arrives as expected. However, if you receive a faulty item, please contact us at hello@donnadonna.com.au with photos showing the fault so we can assess the issue and help resolve it.
Please report any faults within 10 days of delivery.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or the return is otherwise required under Australian Consumer Law.
Please note: Our returns policy does not exclude or limit your rights under Australian Consumer Law. Sale items may still be eligible for a remedy if they are faulty, not as described or otherwise fail to meet consumer guarantees.
