SALE ITEMS are not eligible for return or refund.  

Full-Priced Items:

You have a worry-free 10-day window for a full refund, exchange or store credit from the date of delivery should you wish to return any item that isn’t quite right for you. Your item must follow the below eligibility criteria:

1. Your item still has the tag attached, and the original plastic packaging it came in.
2. Your item has not been washed, worn or altered in any way
3. You have lodged your return with us via your online Donna Donna account, or by email within 10 days of delivery (hello@donnadonna.com.au)
4. Your item was not purchased as final sale or clearance

Just shoot us an email if you have any questions around it: hello@donnadonna.com.au

Sale Items:

We love a sale! Sale items are made available at an unbeatable price. In order to offer such great value, all sales are considered final, and we regretfully cannot accommodate refunds, returns, exchanges or store credits for change of mind on these items.

If you have received the wrong item, or the item appears to be faulty, please email us right away so we can provide you with a replacement: hello@donnadonna.com.au

Faulty Stock:

We keep strict quality control measures to ensure you receive exactly what you ordered. However, if you do receive a faulty item, please email us right away with photos of the fault so we can fix this for you right away.

Email: hello@donnadonna.com.au

Return Shipping:

All return shipping fees are the responsibility of the customer, unless faulty. Faulty stock must be reported to us via email with photos within 10 days of delivery: hello@donnadonna.com.au