In order to give you peace of mind when shopping we offer a full 14-day refund from the date of purchase or a full credit on returns within 30 days of purchase.
The returned item is subject to the following;
- The item is returned in the original condition, have no signs of wear or tear and no odours.
- All tags must be attached as they were when the item arrived to you.
- Original receipt.
If you have purchased a reduced or sale item, you will receive a store credit to use online or at one of our 4 Donna Donna stores. The Item must be returned within 30 days from receipt, along with the proof of purchase.
How to return
- Return in original packaging to 71 Magnus Street, Nelson Bay 2315 NSW. Along with all your details.
- Full name.
- Phone number.
- BSB and bank account to return money.
- You are responsible for the return of your package and highly recommend sending via registered post or a tracked courier service, so you can keep track of your item.
- We do not take responsibility for lost parcels.
- Upon receiving your return, we will assess your item and process your refund or store credit within 3 business days of receiving your parcel. We will notify you via email once your return has been completed.
We are here to help
If you have any questions or concerns about whether your item meets the above criteria please contact us, we are very happy to help.
If you feel your item is faulty please call first so we can efficiently work out the best solution.