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FAQs

FAQs

Bust –

We measure full way across the garment where your bust would be and times by two to get the full diameter

Waist –

We measure full way across the garment where your waist would be and times by two to get the full diameter

Arm Width –

We measure across the sleeve of the garment to get the width.

Hips –

We measure full way across the garment where your hips would be and times by two to get the full diameter

Length of garment –

Starting from the very top of the dress all the way down / for the full length – same with pants and skirts.

We ship to Australia and New Zealand. With plans to conquer the world soon!

For our retail customers we use Fastway Couriers. Unless you are a PO BOX and specify in the comments when finalising your cart that your would like order to be sent via Australia Post.

 If you are a wholesale customer we can send your order by Australia Express Post or Couriers Please. Just let us know when you order which you prefer.

Most of our range is from size 10 to size 24 / Small to XXL and Plus Size which you can find in our 'Plus Size section'. All sizing is outlined within the product listing.

What is your returns policy?

We offer full REFUNDS  for 14 days from date of purchase.

However not all items are eligible.

We offer a store credit for orders past the 14 day period.

SALE ITEMS are not returnable unless faulty!

Items have to be initiated for return and placed in the post within 30 days of the purchase date.

  1. Items were not marked “Sale” at the time of purchase, unless faulty.
  2. Item(s) must be unworn and unused with the original tags still attached.
  3. Please provide a note in your return stating "your name" and your "Order Number" which was provided to you through an email receipt when your order was complete.

When sending back faulty or incorrect items, we ask you to send back in the mail. You will have to go to our local post office.

Depending on your situation we will refund you the postage via the way you ordered -Afterpay or PayPal account once items are received. Past the 14 day period we will provide you with an online credit note which will have 3 year validity before it expires. 

For our online retail customers we accept PayPal and Afterpay. If you are finding it difficult to order please e-mail us on we can put your order through on the phone.

Donna Donna Headquarters Number : 0447303840

Sales@donnadonna.com.au

Ruby@donnadonna.com.au

For our wholesale customers we accept PayPal, credit card or EFT. Wholesale payments are taken offline. Once your order is received we calculate shipping and then invoice you for the full amount.

Our team is working hard to get you your orders ASAP.

We are currently experiencing unusually high delays due to:

  1. Staff facing stay-at-home orders
  2. Fulfilling orders from a travel-restricted LGA
  3. And COVID-related staffing shortages.
  4. Current restrictions are impacting delivery and returns but we’re working on getting these actioned for you ASAP.

We appreciate your patience during this time.

The safety and wellbeing of our employees and customers is our utmost priority. That’s why we’re proud to be officially registered as a COVID Safe Business under the NSW Government.

This means all of our business guidelines adhere to the latest COVID-19 Public Health Orders, including conducting contactless deliveries and ensuring physical distancing and hygiene and safety precautions for all staff.

                       

This will depend on the way you paid for your item.

For example if you paid PAYPAL we refund your PayPal account as soon as we receive the retuned items.

Please read our returns policy before purchasing your items.

Same with Afterpay! Eftpos over the phone we can refund your card.

3 / 18 Shearwater Drive Taylors Beach 2316 Nsw

Name on parcel "Donna Donna"

On orders under $150 you will pay a standard fee of $9  for all orders within Australia.

Standard small package to NZ    $28.90    ( 3 items )

Next size up 1kg  $45.50 (5 items )

Simply Subscribe to our e-mail below. 

How do I make an account to order online ?

How does freight work?

New Zealand Freight ?

We don’t charge GST on NZ wholesaler Orders

Freight within Aus.

Large Box 5kgs - $30

Large Satchel 5kg - $25 ranging to -$30

Express Aus post satchel

We don’t send boxes via AUS POST.

Small                  35.5 x 22cm             5kg                     $12.55

Medium                 38.5 x 26.5cm          5kg                     $16.45

Large                       40.5 x 31cm   

5kg                      $20.30

Extra-large             51 x 43.5cm            5kg                   $26.65

Terms conditions NZ

Customers charges and duties fees

New Zealand Freight is expensive, !

Satchels

Small satchel                       22 x 35.3cm                    Up to 500g              $18.20

Medium satchel                 26.5 x 38cm                     Up to 1kg                $24.00

Large satchel                      31 x 40.5cm                     Up to 2kg                $35.60

Extra Large                         22.5 x 31 x 10.2cm           Up to 5kg                $55.10

 

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